Refund policy

Last updated: October 6, 2026

If something is not right with your order, we will help. This policy explains what can be returned, how refunds work, and what to do if an order arrives damaged.

Return window

You can return an item within 30 days of delivery. The 30 days start on the day the carrier marks your order delivered. Subscription refills use the same window, counted from each refill's delivery date.

What can be returned

  • Unused and unopened items only.
  • For hygiene and safety reasons, opened or used items cannot be returned.
  • Gifts follow the same rules. Approved refunds go to the original payment method.

How to start a return

Contact us before you send anything back. Email support@motorcityorganics.com, or use the return form at motorcityorganics.com/returns, with:

  • your order number,
  • the email address on the order, and
  • the reason for the return.

We reply with return instructions, usually the same day.

Return shipping

The customer pays return shipping, unless the item arrived damaged or defective. Please use a trackable shipping method so we can confirm when your return arrives.

Refunds

  • When your return arrives, we inspect it and email you to say whether the refund is approved.
  • Approved refunds go to your original payment method within 5 to 7 business days of approval. Your bank or card issuer may take extra time to post the credit.
  • The refund is the price you paid after any discount, not the list price.
  • If you paid in part with MCO Credit, that part goes back to your MCO Credit balance, not to your card.
  • There is no restocking fee.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with photos. We replace the item or refund it. If we need the item back, we pay the return shipping.

Exchanges

We do not offer direct exchanges. To get a different item, return the original item if it is eligible, and place a new order.

Questions

Email support@motorcityorganics.com. Replies come from a real person, usually the same day.